Customer Success

Counterpoint's solutions for regulatory agencies provide improved user experience and visibility for citizens and business as well as streamlined review and approval processes and compliance for internal staff.

CASE STUDY

ENERGY

Alberta Energy Regulator

The Challenge

AER’s previous manner of regulating energy development was disjointed and inefficient. Companies submitted an application one at a time for AER to assess each application in isolation.

The Solution

Find a new approach for regulating energy development, considering the big-picture perspective.

The Result

• $90M in industry savings
• 70% of applications submitted have been automated
• 10,000 man hours saved annually 

Our citizen services solutions for state and local governments provide workflow automation and advanced analytics to improve case management efficiency for internal staff. Intuitive, external facing portals provide self service capabilities and an optimal user experience to the public.

CASE STUDY

HEALTH

Fairfax County - Health & Human Services Department

Project

Enterprise Content Management System (ECMS)

The Challenges

• Fairfax HHS was heavily reliant on paper-based ingestion of documentation from their various clients
• Multiple platforms lead to lack of consolidation
• Manual Intake and Review of paper records

Counterpoint procurement automation solutions use intelligent automation to deliver efficiency, transparency, and compliance to commercial and public sector purchasing organizations.

CASE STUDY

FINANCE

World Leading International Financial Institution

The Challenge

• Process standardization and compliance with internal policy
• Streamline procurement operations
• Increase fairness through public sourcing competition

The Solution

• Implementing a new eProcurement application.

Our solutions for law firms bring efficiency to case management processes, while automating administrative tasks, such as filings, snail mail reducing the manpower needed.

CASE STUDY

LAW

Fein Such

The Challenge

• The legacy system was inflexible, creating workflow bottlenecks when daily requirement changes were introduced by clients, investors & jurisdictions
• Tasks required intuitive design to facilitate ease of use among non-technical users without cost-prohibitive specialized training
• Data needed to be securely protected with role-based security to respect parties' privacy & maintain legal confidentiality

Our federal solutions are as varied as the over a dozen agencies we have served, both DoD to civilian. Common to all, though, are the benefits of digital transformation via low-code, intelligent automation, content / records management, advanced analytics and machine learning.

CASE STUDY

TSA

The Challenge

• Requirements and functionality produced in the legacy system in  Metastorm have to be converted into  their functional equivalents in  AppWorks, which often requires clever reverse engineering.
• TSA has several external systems that required unique integration solutions, including connections with Kapow
  Software and USAJobs/Monster.com handled using Oracle SQL database
  software as a middle layer.
• Role and location-based access is a primary security concern for RPA and OMI users, with the system requiring some dynamic flexibility in performing system functions and upholding segregation of duties.

Our solutions enable banks to optimize customer experience, while improving efficiency and reducing costs. In addition, they automate and track internal processes while maintaining risk management and regulatory compliance.

CASE STUDY

BANKING

Pennsylvania Department of Banking and Securities

Objectives

Create efficiencies and reduce redundancy within the Department through better data management, business process analysis, and extending a better customer experience.